Order Tracking

Do you have questions about order tracking? Like that you have received the tracking number but can't find your delivery information or that you don’t know where your item is or that you don’t know when it will be arrived… In order to solve such problems, we provide our dear customers with special channels to help you know the latest information of your item.

First let me explain our steps to help our customers track orders:

Once your order has been fulfilled within our warehouse, you will receive an email with your tracking number and a weblink to follow the entire process of your order. If you have not received the email, you can search to see whether it is in the span box.

For different places, we offer tracking weblinks including:

Spain: http://www.correos.es/ss/Satellite/site/pagina-buscador/sidioma=en_GB

Germany: http://nolp.dhl.de/nextt-online-public/report_popup.jsp?lang=de

France: http://www.laposte.fr/particulier/outils/en/track-a-parcel

UK: https://www.royalmail.com/track-your-item#/

Italy: https://www.poste.it/cerca/index.html#/

Russia: https://www.pochta.ru/new-tracking

The tracking weblink for most countries: https://www.17track.net/en

NOTE:

If you can't track your order number on the site of your place, please try to find out if you can use the last link listed above to track.

If you have received the tracking number but can't find your delivery information, there may be a delay in the tracking system. Please wait patiently for a period of time (2-10 days). If your problem still can’t be resolved then, please contact us at support@hisomeonline.com.

By tracking order through these weblinks, you’ll know perfectly about where your item is and when it will arrive.

If you have any other questions about order tracking, fell free to contact us, we are always here to help you. :)