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Hisome is an online store dealing with Pet, Home and Sports products. Recently our products related to pets are quite popular.
We established our company in Hongkong since 2013, with our brand named Hisome.
Yes of course. Hisome uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline.
No. Products of Hisome are self-purchased and are all underwent a rigorous quality inspection.
We are sorry but we do not accept payment on delivery. You can directly buy our products on hisomeonline.com, it is also very convenient.
We accept various payment methods including PayPal, VISA, mastercard, ApplePay and AMEX.
Yes. During the checkout process, the secure socket layer (SSL) technology will encrypt your financial data as it transmits over the web. This ensures that your transaction is not viewable by third parties. Kindly reminder: Always use antivirus software can keep your information safe.
Hisome usually won't banned you from using your credit card, if you have met this kind of circumstance, please contact us within 24 hours.
Making an order with Hisome is very simple, just find the products you would like to order using either the search bar or by using the navigation bar at the top. Add the products to your cart, and then checkout!
Sorry we do not support phone ordering now. But if there is the need, we’ll consider phone ordering and let you know.
If you can complete the information required for the delivery and write your address in more detail and correctly, faster delivery will be enabled for your item(The required information concludes your Name, Phone number, E-mail,
Province, City, Street name, Street num, Room num and postal code).
Once your order has been fulfilled within our warehouse you will receive an email with your tracking number and a weblink to follow the entire process of your order. If you have not received the email, you can search to see whether it is in the span box.
For different places, we offer tracking weblinks including:Spain: http://www.correos.es/ss/Satellite/site/pagina-buscador/sidioma=en_GB
If your order has not yet been picked by our warehouse team email us within at least 24 hours of placing your order and you can change or cancel your order for a full refund. If your item has already been picked by our warehouse you can simply refuse to accept it when it arrives & it will be sent back to us. There will be a fee to return it back to us (charged by our couriers).
First, you can take a look at the description on the product page, it will have some recommendations hope it will help. If your questions can't be settled, please contact us at email@example.com.
Please contact us as soon as possible to make sure whether we have the plug for your country.
We have EU, US and Asia warehouse so that we can ship your goods via shipment management system to make sure you will get the fast deliver.
Items bought on our site can be shipped to Europe, Russia and the US.
We do our best to dispatch all orders as quickly as possible and you should expect your delivery within 12-18 working days from the date it was placed if you live in Europe. The time to deliver to the US may take 16-24 working days from the date it was placed.
Christmas is near, the shopping season has arrived, therefore, the delivery time will be extended and may exceed the time listed above. Please understand that.
If you have received the tracking number but can't find your delivery information, there may be a delay in the tracking system. Please wait patiently for a period of time (2-10 days). If your problem still can’t be resolved then, please contact us at firstname.lastname@example.org.
Our couriers provide 3 delivery attempts before taking the parcel to their depots, but we understand you can’t put your life on hold waiting for your items to arrive, that’s why you can follow the entire process of your order and know when your product will arrive.
If your item does not arrive within the specified time, please email us at email@example.com and we will carry out an investigation with our courier to find out exactly where your parcel is. We will try our best to solve your problem, if it is our fault, we’ll send you a new item or refund you. For reasons out of our control, please come to Terms & Conditions to find solutions.
If the item has missing accessories, please email us at firstname.lastname@example.org in time, we will arrange a replacement as soon as possible.
Email us at email@example.com if you want to return your item and post the item back to us at: 1100 Cranbury South River Rd, South Brunswick Township NJ 08831.
Different goods have different policies about it. Items returned must be in their unused original condition with all Hisome item tags attached and any related accessories or instruction booklets included.
Incomplete, damaged, worn, soiled or altered returns, or anything Hisome reasonably believes has been used, will not be accepted and therefore sent back to the customer, especially for pet beds being used.
All items we send are fully insured. If in the unlikely event your order is damaged please email us immediately at firstname.lastname@example.org.
If damaged please take photos of the parcel in the exact same condition it arrived to you and email them back to us. As soon as we receive photos we will send you a new item with no extra fee.
At Hisome we offer regular promotional savings. You can know these promotions by going to see our banner on the front page of our site.
You can keep in the loop by 'liking' our Facebook page and sign up to our news letter. We also have other surprises for you!