FAQs for Black Friday

WHEN IS HISOME’S BLACK FRIDAY?

This year Black Friday Sale takes place on 8am(GMT+1) of November 25 to 12pm(GMT+1) of November 29.

OK, SO WHAT'S THE DEAL?

SHOP FOR FREE - During Black Friday week (November 25-29, 2019), every day the first ten customers who place orders on our site will get the chance of a free order.

BLACK FRIDAY DISCOUNT - During Black Friday week (November 25-29, 2019), we will hold a SITEWIDE discount which is up to 50% off. 

The Black Friday Sale collection will get all items a 50% OFF DISCOUNT. Products in other collections will also have discounts. You can refer to our Black Friday blog to know more about the details.

WHY I DIDN’T GET THE DISCOUNT YOU OFFER?

For the product that requires a coupon code, its page will show you a compared price which means it has an original discount. But after entering the coupon code by following the steps we provide, what you see will be the final discounted price. Compare the price after entering the code from the original price, you'll get the discount for our Black Friday Sale.

An example to let you know more about our discount with COUPON CODES:

IS THERE A REQUIREMENT ABOUT HOW MUCH I SHOULD SPEND TO GET THE FREE ORDER CHANCE?

No, we don’t have such limits. No matter how much you spend, as long as you are the first ten customers who place orders on our site every day, you can get the free order chance.

HOW TO DETERMINE WHO ARE THE TEN LUCKY CUSTOMERS?

Our system can verify who are the first ten customers to place orders according to the time you send the payment.

HOW TO KNOW WHETHER I’M THE LUCKY CUSTOMER WHO OWNS THE FREE ORDER CHANCE?

We will send you an email to let you know the surprise. All you need to do is sending us a reply to confirm. Once the order is confirmed, we’ll refund you.

WHAT SHOULD I DO TO GET THE 50% OFF DISCOUNT IN BLACK FRIDAY SALE COLLECTION?

You only need to find the item you like and place an order to get a 50% off automatic discount without entering the coupon code.

WHY I CAN’T SEE THE DISCOUNTED PRICE IN THE PRODUCT PAGE?

We will show you the discounted price when placing the order. By clicking " Buy with...", you'll see the discounted price of the product you want.

IF I WANT TO BUY PRODUCTS OF OTHER COLLECTIONS, WHAT’S THE STEP?

• Find products you like through checking our site.
• Click "Buy with..." and check the right side of the page, enter the coupon code and click "Apply", then you'll see the discounted price.

Coupon codes for different collections:

• Pet Supplies - Use Code: BFPET (Up to 45% OFF)
• Fashion Watches - Use Code: BFWATCH (Up to 40% OFF)
• Home Improvements - Use Code: BFHOME (Up to 35% OFF)
• Sports & Fitness - Use Code: BFITNESS (Up to 30% OFF)

WILL YOU RUN OUT OF STOCK?

Stock comes on a first come first served basis so if in doubt probably best to order it!

WILL DELIVERY BE DELAYED?

No, during the event we have more staff in the warehouses to process orders.

HAVE ANY OTHER QUESTIONS?

If you have any other questions, please visit our FAQ page or you can contact us.